These Terms & Conditions govern all orders and purchases made through the Florist Harrow Weald online store. By using our website and placing an order, you agree to be bound by the terms set out below. These apply to all flower delivery orders placed online for delivery in Harrow Weald and the neighbouring areas. Please read these Terms & Conditions carefully before making a purchase. If you do not accept these terms, you must not use this service.
To place an order with Florist Harrow Weald, you must be at least 18 years old and possess a valid payment method accepted by us. By ordering, you confirm that you meet these requirements. We reserve the right to refuse fulfilment of any order at our discretion if we believe these requirements are not met.
Our online flower delivery service is available for orders across Harrow Weald and its surrounding areas. To place an order, select your chosen flowers, bouquets, or arrangements and follow the online checkout instructions. You must provide accurate recipient and sender details, including full delivery address, desired delivery date, and an optional message card. It is your responsibility to ensure all information is correct, as errors may result in delayed or failed deliveries.
Once your order is submitted, you will receive an order confirmation via our website. This confirmation does not accept the order but acknowledges receipt of your request. Acceptance only occurs upon dispatch or explicit confirmation that your flowers are being prepared for delivery. We reserve the right to refuse any order at our discretion, for example, where we suspect fraudulent activity or are unable to fulfil the delivery due to logistical constraints.
All items shown on our website are subject to availability. In rare cases, certain flowers or sundries may be unavailable due to seasonal changes or supply issues. Where necessary, we reserve the right to substitute items with alternatives of equal or greater value and similar style, colour, and quality. We will endeavour to contact you if a major change is required, but reserve the right to fulfil your order where reasonable substitutions can be made to maintain overall design and value.
All prices displayed on our website are in Pounds Sterling (£) and include VAT, where applicable. Delivery charges, if any, will be displayed at checkout before you complete your order. We reserve the right to update pricing at any time; however, orders will be charged the price shown at the time of purchase.
Payment is processed at the point of order via secure online payment methods, including but not limited to credit cards, debit cards, and selected third-party payment services. Your payment information is subject to validation and authorisation. If your payment is declined or cannot be processed, your order will not be completed. We do not store any full payment card details ourselves and rely on secure third-party payment processors.
Florist Harrow Weald delivers across Harrow Weald and adjacent areas. We endeavour to deliver your order on the requested date; however, delivery times are not guaranteed. Same-day and next-day flower delivery options may be available, subject to order cut-off times and recipient location.
If the recipient is not home at the time of delivery, we may leave the flowers with a neighbour, in a safe place, or follow any specific delivery instructions you provide. In such cases, a delivery note will be left for the recipient. It is your responsibility to ensure someone is available to receive the flowers or to provide alternative arrangements.
We accept no liability for failed deliveries caused by incorrect, incomplete, or unclear delivery addresses or contact details provided by the ordering customer.
If you wish to amend or cancel your order, you must contact us as soon as possible. We work swiftly to process and prepare fresh flower orders so changes may not always be possible once preparation has commenced.
Please note that certain peak periods (such as Valentine’s Day, Mother’s Day, or Christmas) require longer cancellation notice due to the volume of orders. In these periods, orders may be processed earlier than normal and cancellations made after the preparation has started will not be possible.
Fresh flowers are perishable and subject to natural variation. We take great care to ensure that flowers leave our premises in the best possible condition. Should you be dissatisfied with the quality of your delivered flowers, please contact us within 24 hours of receipt and provide photographic evidence of the problem. We will investigate and, where appropriate, arrange for a replacement or refund at our discretion.
Refunds will only be made to the original payment method and may take several working days to appear depending on your bank or payment provider. We are unable to offer refunds for circumstances beyond our control including, but not limited to, extreme weather, incorrect delivery information, or recipient refusal to accept the delivery.
It is your responsibility to ensure you provide accurate delivery information, recipient contact details, and any necessary instructions for delivery. You must check your order confirmation carefully upon receipt and notify us of any errors promptly.
In the event of failed delivery due to customer error, additional re-delivery charges may apply. Florist Harrow Weald will not be liable for missed deliveries where the fault lies with incorrect or insufficient information provided at the time of order.
While every effort is made to deliver flowers in perfect condition, Florist Harrow Weald cannot be held liable for:
Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited by law.
We are committed to protecting your privacy and complying with all applicable data protection legislation in the UK. All personal data collected during the order process is handled per our Privacy Policy and is used only for fulfilling your flower delivery and related services. We do not share your data with third parties, except as necessary to process and deliver your order or as required by law.
All photographs, product descriptions, and other content on the Florist Harrow Weald website are our intellectual property or used with permission. These materials may not be copied, reproduced, distributed, or used for any commercial purpose without our explicit written consent.
These Terms & Conditions and any dispute arising from your use of our service shall be governed by and construed in accordance with the laws of England and Wales. Any dispute or claim relating to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms & Conditions from time to time. Updated versions will be posted on our website and will take effect immediately upon posting. It is your responsibility to review these each time you use our site or place an order.
If any part of these Terms & Conditions is found to be invalid or unenforceable by a court or regulatory authority, the remaining terms will remain in full force and effect.
If you have any questions regarding these Terms & Conditions, our online flower delivery service in Harrow Weald, or your order, please contact us using the contact form provided on our website. We are committed to resolving any queries promptly and professionally.
Note: These Terms & Conditions apply to all online flower delivery orders placed by customers in Harrow Weald and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harrow Weald, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harrow Weald.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
