Florist Harrow Weald Returns, Refunds & Complaints
Our Commitment to Fresh Flowers in Harrow Weald
At Florist Harrow Weald, we are dedicated to delighting our customers with the freshest flowers in the area. As a trusted local florist, we proudly serve the Harrow Weald community, including both households and businesses nearby. Every bouquet is expertly crafted and handled with care, ensuring beautiful, fresh arrangements arrive at your door. Your satisfaction is at the heart of what we do, which is why we offer a clear policy on returns, refunds, and complaints for our valued customers.
Fresh Flower Guarantee & Freshness Window
We guarantee that every floral arrangement dispatched from Florist Harrow Weald will arrive fresh and vibrant. Our flowers are sourced daily from reputable growers and are delivered promptly to maximize their lifespan. We offer a freshness window of at least 5 days from the date of delivery, provided that appropriate care instructions are followed. If your flowers appear wilted or lack freshness within this timeframe, please reach out so we can address your concerns swiftly.
Damaged-on-Arrival Policy
If your flowers or arrangements arrive damaged or are not up to our high standards due to transit issues, we are here to help. Please report any damage within 24 hours of delivery by contacting us with your order details, a description of the issue, and, if possible, a clear photo of the damaged item. This enables us to assess the problem quickly and ensure an appropriate resolution.
Refund or Replacement Options
Your satisfaction matters to us. If you encounter issues such as damaged flowers on arrival or if your flowers fail to meet our freshness guarantee within the specified window, we offer the following options at your discretion:
- Full or partial refund: Depending on the nature and extent of the issue, we may offer a full or partial refund on your order.
- Free replacement: We can arrange for a replacement bouquet of equal or greater value to be delivered at no extra cost, as soon as possible.
Our dedicated team will assess each case individually and ensure that any agreed refund or replacement is processed without unnecessary delay.
How to Make a Complaint
We value every customer and strive to resolve complaints courteously and efficiently. To make a complaint, please contact our team with your order information and a clear description of your concern. Once received, your complaint will be reviewed by our customer service specialists, who aim to provide a response within 2 working days. We will keep you updated throughout the resolution process until you are completely satisfied with the outcome.
Trusted Local Florist in Harrow Weald
Florist Harrow Weald has deep roots in the local community and takes pride in serving our neighbours, from family homes to local businesses. Our reputation is built on delivering reliable, friendly service and fresh, exquisite flowers every time. Thank you for choosing us as your preferred local florist. If you have any questions regarding returns, refunds, or complaints, please don’t hesitate to get in touch. We are always here to help and ensure your experience with us is nothing short of delightful.
